Dear valued customer,
Thank you for taking the time to share your experience with our mesoestetic Cosmelan 2 Maintenance Cream. We apologize that the product did not meet your expectations. We understand that each individual's skin may react differently to products and we apologize for any inconvenience this may have caused you.
We would like to assure you that the Cosmelan treatment is excellent at not only treating hyperpigmentation but overal skin texture and kindly note it is not a bleaching cream.
We encourage clients to always use the full at home after care protocol for barrier repair and spf protection which is essential when using the Cosmelan.
We have also found that clients may use too much of the product hoping to get to their desired result sooner, but using more will increase sensitivity and pigmentation might seem darker on certain areas as it moves to the surface, this is all normal effects from the treatment and 4weeks is still very early.
You should only use a pea sized amount, once a day, specially if you are a first time user.
We would like to assist you further to make sure you can complete your treatment safely at home, could you send us a few images of your skin and how you are using your products?
You can send it to: liezle@chrisalley.co.za
Best regards,
Liezle
Customer Service Team