Chris & Alley Shipping Protection Terms & Conditions
  1. Clause 1: What is Shipping Protection?
    1. Shipping Protection is an optional add-on at checkout that covers your order in the event of:
      1. Loss of parcel during transit.
      2. Damage to products during transit.

  2. Clause 2: Benefits of Shipping Protection
    1. By selecting Shipping Protection, you are entitled to:
      1. Guaranteed replacement or refund for lost or damaged parcels.
      2. Faster resolution times without lengthy third-party courier investigations.
      3. Internal handling of claims by the Chris & Alley team.

  3. Clause 3: Eligibility Requirements
    1. Shipping Protection is only valid when:
      1. It is selected and paid for at the time of placing the order.
      2. The order is being shipped to a South African address.

  4. Clause 4: How to Report a Claim
    1. If your parcel is lost or damaged, you must:
      1. Email support@chrisalley.co.za within 7 calendar days of expected delivery or receipt.
      2. Include your order number and photos (if applicable).
      3. State whether you would prefer a refund or replacement.

  5. Clause 5: What is Not Covered
    1. The following are excluded from Shipping Protection:
      1. Theft or loss after confirmed delivery to the correct address.
      2. Incorrect shipping addresses provided by the customer.
      3. Delays in delivery that do not result in loss or damage.
      4. Claims made after the 7-day reporting period.

  6. Clause 6: Claims Without Shipping Protection
    1. If Shipping Protection is not selected:
      1. Any claim for lost or damaged parcels will follow the standard courier claims process.
      2. Resolution times may take up to 30 business days or longer.
      3. Chris & Alley will not be liable for delays or denial of claims by third-party couriers.

  7. Clause 7: Non-Refundable Add-On
    1. Shipping Protection is non-refundable once your order has been shipped.

  8. Clause 8: Fraud and Abuse
    1. Chris & Alley reserves the right to investigate and reject claims that:
      1. Appear to be fraudulent, dishonest, or misleading.
      2. Are made with the intent to abuse this service.

  9. Clause 9: Policy Updates
    1. Chris & Alley may revise or update these terms at any time without prior notice.