Shipping Information

At Chris & Alley®, every order is more than a purchase—it’s part of your skincare journey. From free delivery and same-day dispatch to expert guidance and beautifully packaged care, we bring professional skincare and service to your doorstep.

Standard Free Shipping

We offer Free Delivery on all orders over R400. Orders are dispatched the same day from our warehouse, with standard delivery taking 2–3 business days to most areas.For orders under R400, an Economy Shipping option is available at R99, with delivery within 2–3 business days after dispatch. T&Cs apply.

2-3 Business Days

Express Shipping

Need your order even sooner? Choose our Express Shipping option, available to all main centers across South Africa.R50 for orders over R400 .R122 for orders under R400Express orders are prioritised and dispatched the same day when placed before 14:00 (couriers collect at 14:30). Orders placed after this time will be shipped the next business day. Delivery typically takes 1–2 business days after dispatch. T&Cs apply.

1-2 Business Days

Same Day Delivery

For clients within our Same Day Delivery region in Gauteng, we offer a premium Same Day Shipping upgrade for just R50. Orders must be placed before 09:30 AM and the Same Day option selected at checkout to qualify. Deliveries are made the same day, provided the address falls within our eligible delivery zones. Please note: Certain areas—such as Vaal, Roodepoort, Springs, and other outer regions—are excluded from this service. T&Cs apply.

Same Day

Shipping FAQ's

Below, you’ll find everything you need to know about our delivery options, estimated timeframes, and costs. At Chris & Alley®, we’re committed to making your shopping experience effortless from checkout to unboxing.

If you have any questions or need assistance, our Customer Support Team is here to help.

View our T&Cs here

  • Delivery times vary depending on your location and the shipping option selected.

    • Cape Town & Surrounds: ±1–3 business days
    • Main Centres (Johannesburg, Pretoria, Durban, etc.): ±1–3 business days
    • Outlying Areas: ±3–5 business days

    For customers who select our Express Shipping option (available in main centres only), orders placed before 14:00 on weekdays are dispatched the same day and typically delivered within 1–2 business days after shipping. For Same Day Delivery options chosen, and within the same day radius, and if order is in by 09:30 on a normal working business day then expect delivery by 17:00 the same day. (Gauteng only)

    Please note: delivery times may vary slightly during peak periods or due to courier delays.

  • We do our best to ensure every order reaches you as quickly as possible, even during peak periods. However, during high-volume events such as Black Friday, Cyber Monday, Christmas in July, and other major sales, delivery times may be affected due to abnormally high order volumes across South Africa.

    While we plan and prepare well in advance, these periods can still bring unexpected courier delays once parcels leave our warehouse. We work closely with The Courier Guy to minimize disruptions and will always keep you updated if any delays occur.

    Your patience and understanding during these busy times mean the world to us — we promise to get your order to you as fast as possible!

  • f you wish to return an item, please ensure it meets the following conditions:

    • All original packaging, labels, and seals must be intact and still attached.
    • Products must be unopened, unused, and in their original condition.
    • Returns must be requested within 10 days of receiving your order by completing our Returns or Exchange Form.(Available in the account portal or via our support)

    Once your return is approved and processed, you will be credited with the ZAR value of the returned item in the form of a Chris & Alley® voucher.

    Please note: shipping fees are non-refundable, and there may be a handling fee to the value of 3% of the order total.

    We offer one free exchange per local order within South Africa. Thereafter, standard local shipping fee applies.

    At this time, Chris & Alley® does not ship or accept returns from outside South Africa.