Terms of service

CHRIS&ALLEY TERMS OF SERVICE

These Terms of Service (“Terms”) are effective as of: 1 July 2022 “Effective Date”

READ THESE TERMS CAREFULLY BEFORE BROWSING THIS WEBSITE. YOUR CONTINUED USE OF THIS WEBSITE INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. YOU CANNOT USE THIS WEBSITE IF YOU DO NOT ACCEPT THESE TERMS. ALL SECTIONS OF THESE TERMS ARE APPLICABLE TO ALL USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

Clause 1 Introduction

1.1 The website www.chrisalley.co.za (“the Website”) is operated and/or owned by AC2 Beauty Pty Ltd (bearing registration number: 2020/914185/07) (hereinafter referred to as "Chris&Alley", "we", “our" or "us"). The Terms herein are entered into by and between Chris&Alley and the User. Any reference to "Chris&Alley", "we", "our" or "us", shall include our employees, officers, directors, representatives, agents, shareholders, affiliates, subsidiaries, holding companies, related entities, advisers, sub-contractors, service providers, and suppliers.

1.2 These terms, including any document incorporated by reference herein, including, but not limited to the Privacy Policy (collectively, the "Terms") apply to any User who uses any one or more of the Services, accesses, refers to, views and/or downloads any information or material made available on the Website for whatever purpose (hereinafter referred to as “User”, "you" or "your").

1.3 Accessing and/or use of the Website after the Effective Date will signify that you have read, understand, accept, and agree to be bound, and are bound, by the Terms, in your individual capacity and for and on behalf of any entity for whom you use the Website. Further, you represent and warrant that you have the authority to do so and that you are a Competent Person (as defined in the Protection of Personal Information Act, 4 of 2013, as amended).

1.4 To the extent permitted by applicable law, we may modify the Terms with prospective effect without prior notice to you, and any revisions to the Terms will take effect when posted on the Website. Such modifications will require acceptance by you prior to your continued use of the Website, and shall thereby be construed as your consent to the amended or updated Terms. Your only remedy, should you not agree to these Terms, is to refuse acceptance of the amended or updated Terms, thereby preventing your use of this Website.

Clause 2 Terminology

2.1 “Browser” shall mean any person who visits any page of the Website, whether by landing at the home page or any other page through use of a hyperlink of another website or by direct access to the Website and who has no intention of using, or does not use, the Services offered by us;

2.2 “Business Days” shall mean any days which are not a Saturday, Sunday or gazetted public holiday in the Republic of South Africa during working hours;

2.3 “Cart” shall mean the User’s Cart on the Website in which it stores intended purchases prior to payment being made;

2.4 “Goods” shall mean the products and/or services as made available to a User for purchase on the Website, and which shall include, inter alia, goods and/or services relating to the following: Beauty Products;

2.5 "Party” or “Parties” shall mean Ac2 Beauty Pty Ltd and/or or the User as the context implies;

2.6 “Personal Information” shall mean the Personal Information as required from the User in order to register for the Services;

2.7 “Registration Process” refers to the Registration Process to be followed by a Browser on our Website in order to enable them to use the Services and thus make the transition from a Browser to a User;

2.8 “Services” shall refer to the Services provided by us to the User as set out in clause Clause 4 below;

2.9 “Terms” shall mean these Terms of Service as read together with the Privacy Policy, which Privacy Policy may be found at www.chrisandalley/policies/privacy-policy;

2.10 “User” shall mean the Browser who completes the Registration Process on the Website in order to make use of the Services.

2.11 Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Clause 3 Your agreement to these Terms

3.1 Subject to, and on the basis of a User’s acceptance of the Terms, we grant to you a limited, revocable, non-transferable license to access and use the Website in accordance with the various policies and agreements which may govern such use and access.

Clause 4 Description of our Services & Loyalty Programme

4A.1 General Rules
Chris&Alley is pleased to offer a Loyalty Programme designed to reward Users for their ongoing support. Participation in the Loyalty Programme is governed by this Clause and any additional policies published on our Website.

4A.2 Redemption Restrictions

  • Loyalty points may only be redeemed on full-priced items and certain discounted items as specifically indicated.

  • Loyalty points are excluded from redemption during all major yearly sales events (including but not limited to “Christmas in July,” Black Friday/November promotions, or any other heavily discounted campaigns).

  • We reserve the right to correct any technical errors relating to points allocation or redemption.

4A.3 Tier-Based Rewards
(a) Tier 3 → Tier 4 Bonus

  • Users progressing from Tier 3 to Tier 4 will receive a 10% off voucher for their next purchase.

  • Minimum order value: R1,500.

  • Voucher does not apply to already discounted items or to ongoing promotional items.

(b) Tier 4 – Tier 5 Rewards

  • Tier 4: 10% off an entire order, applicable to orders over R3,000.00.

  • Tier 5: 6% off an entire order, applicable to orders over R2,000.00.

  • VIP Reward: A free signature Matt C&A Hydration Bottle (valued at R350) or a similar gift of equivalent value, subject to availability and T&Cs.

(c) Voucher Validity

  • Rewards and discount vouchers expire at 11:59 PM UTC, 3 months after issue.

  • Discount codes will carry identifiable prefixes:

    • “10%OFFTier4to5” (Tier 4 reward)

    • “6%OffTier3to4” (Tier 5 reward)

  • Discounts apply to one-time purchases only.

4A.4 Abuse Prevention
Chris&Alley reserves the right to disqualify Users from the Loyalty Programme if fraudulent behaviour, misrepresentation, or abuse is suspected, including attempts to redeem rewards on excluded promotional items.

4.1 The Website enables you to shop for and purchase Goods.

4.2 Chris&Alley is pleased to offer a Loyalty Program designed to reward Users for their ongoing support and engagement with our brand and services. Participation in the Loyalty Program is governed by the Terms outlined in this Clause 4A and any additional Loyalty Program policies, which may be available on our Website and are hereby incorporated by reference.

4.3 Earning Points: Points in the Loyalty Program can be earned as follows:

  • 4.4 1 point for every R1 spent on eligible Goods purchased online.
  • 4.5 300 points for liking our official Facebook or Instagram page.
  • 4.6 750 points for each eligible, unique product review published on our Website.
  • 4.7 1500 points awarded on the User's birthday, which can be redeemed in accordance with Loyalty Program policies.

4.8 Redemption of Points: Points can be redeemed on the Website for discounts, free shipping, and other benefits as outlined in the Loyalty Program policies. The rate of redemption is 30 points to save R1 on future purchases.

4.9 Referral Rewards: Users who refer a friend, resulting in a new, qualifying purchase on the Website, will receive a R50 voucher for both the referring User and the friend, subject to the Referral Program terms.

4.10 Review and Social Media Interaction Limitations:

4.11 Points for product reviews are limited to one review per product purchase per User. Reviews must meet our content guidelines, and multiple reviews for a single product by the same User will not be eligible for additional points.

4.12 Points for shop reviews are limited to one review per purchase per User. Reviews must meet our content guidelines, and multiple reviews for a single transaction by the same User will not be eligible for additional points.

4.13 We reserve the right to remove reviews that do not adhere to our guidelines or that we suspect to be fraudulent.

4.14 Abuse Prevention: Any abuse of the Loyalty Program, such as fraud, misrepresentation, or conduct that artificially inflates points, will lead to the User's disqualification from the Loyalty Program and may result in suspension or termination of the User's account.

4.15 Changes and Termination: Chris&Alley reserves the right to change, suspend, or terminate the Loyalty Program or any User's participation therein at any time and for any reason, with or without notice. Such changes may affect the value of points or vouchers already accumulated.

4.16 Legal Compliance: Users agree to comply with all applicable laws and regulations in connection with their participation in the Loyalty Program and will not engage in any activity that may result in fraud, abuse, or violation of these Terms.

4.17 Adjustment of Points and Balances: Chris&Alley reserves the right to remove points or adjust a User's loyalty balance if any activity contravenes these Terms or if there has been misconduct or breach of the Loyalty Program policies. We will notify the User of any adjustments to their loyalty balance.

Clause 5 Registration Process

5.1 Only Users may order and purchase Goods through the Website.

5.2 In order to register as a User, you will, through the Registration Process, be prompted to provide login details as well as submit certain Personal Information as contained in the Privacy Policy.

5.3 The provisions pertaining to the processing of your Personal Information are set out more fully in our Privacy Policy.

5.4 Each time a User wishes to make use of the Services, the User shall be required to log into the Website using their login details.

5.5 In the event of a User being of the view that their login details are being used by someone else, please contact us immediately at marketing@chrisalley.co.za.

Clause 6 Purchase of Goods

6.1 The Goods as selected by the User for purchase together with the individual price thereof shall be reflected in the User’s Cart. The price of each of the Goods shall automatically be tallied in the Cart, as a total, which total shall be inclusive of VAT to the extent that we are registered for VAT.

6.2 The cost of delivery of the Goods shall also be included in the total comprising the User’s Cart.

Clause 7 Payment

7.1 Payment may be made in one of the following manners:

7.1.1 Credit Card - where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization your order for the Goods will be cancelled. You warrant that you are fully authorized to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

7.2 Goods will only be released for delivery once payment has been received into our banking account.

Clause 8 Delivery of Goods

8.1 The Goods shall be delivered to the User through the services of a courier of our selection:

8.1.1 The Goods shall be delivered to the User at the address selected during the payment process.

8.1.2 The Goods shall be delivered, where possible, on a Business Day, but this shall depend on the courier company.

8.1.3 Any additional charges that may be levied in respect of the delivery of the Goods or forced return of the Goods such as, but not limited to, custom blockage in respect of a User outside of the Republic of South Africa, shall be for the User’s account.

8.2 The Goods shall be made available for collection by the User at Shop L51, The Grove Mall, Cnr Simon Vermooten Street & Lynwood Road, Equestria, Pretoria, 0081 for a period of one week after the order was placed on the Website.

8.3 Our obligation to provide the Goods to you is fulfilled upon delivery/collection thereof. We are not responsible for any loss or unauthorized use of the Goods after provision thereof to you.

Clause 9 Warranties by the User

9.1 The User warrants and represents that the Personal Information provided to us is and shall remain accurate, true, and correct and that the User will update the Personal Information held by us to reflect any changes as soon as possible.

9.2 The User further warrants that when registering on the Website it:

  • 9.2.1 is not impersonating any person; and
  • 9.2.2 is not violating any applicable law regarding the use of personal or identification information.

9.2.3 Further and insofar as the Registration Process is concerned, the User warrants that the login details shall:

  • 9.2.3.1 be used for personal use only; and
  • 9.2.3.2 not be disclosed by a User to any third party.

9.3 For security purposes, the User agrees to enter the correct login details whenever purchasing Goods, failing which access will be denied.

9.4 The User agrees that, once the correct login details relating to the User’s account have been entered, irrespective of whether the use of the login details is unauthorized or fraudulent, the User will be liable for payment of any such Goods purchased.


Clause 10 - Warranties by Chris&Alley

10.1 Chris&Alley makes no representation or warranty (express or implied) that the:

  • 10.1.1 Products will meet the User's personal needs or expectations;
  • 10.1.2 Information, including product descriptions, on the Website is complete, true, accurate, or non-misleading;
  • 10.1.3 Products will be free from side effects. Users must consider their health conditions and consult with healthcare providers before using any products if they are concerned about potential side effects.

10.2 Users acknowledge that product results may vary and that the effectiveness of products can depend on individual circumstances, including users' physical condition, skin type, and proper application. Therefore, results cannot be guaranteed.

10.3 Except as expressly stated in these Terms, all products supplied by Chris&Alley are provided "as is" without any guarantees, warranties, or representations of any kind, either express or implied. Chris&Alley disclaims all other warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose.

10.4 Chris&Alley does not warrant that the use of the Website will be uninterrupted or error-free, nor does Chris&Alley warrant that we will review information for accuracy.

10.5 Chris&Alley shall not be liable for delays, interruptions, service failures, or other problems inherent in the use of the internet and electronic communications or other systems outside the reasonable control of Chris&Alley. While a User may have statutory rights, the duration of any such statutorily required warranties will be limited to the shortest period to the extent permitted by required law.

Clause 11 Unauthorised use of the Website or email addresses as provided by us

11.1 A User may not use the Website for any objectionable or unlawful purpose.

11.2 A User, apart from uploading Personal Information as required when completing the Registration Process, may also after the purchase of Goods add a review or comment relating to the Goods so purchased by it.

11.3 We reserve the right to remove any such review in the event that the same is untrue, inflammatory, or libellous.

11.4 A User undertakes not to send to us spam mail, or make use of other unsolicited mass e-mailing techniques.

11.5 A User shall not introduce any virus, worm, trojan horse, malicious code, or other program which may damage computers or other computer-based equipment through email communication with us.

11.6 A User may not sell, redistribute, or use information contained on the Website for a commercial purpose without our prior written consent.

11.7 A User may not remove or alter our copyright notices or other means of identification including any watermarks, as they appear on the Website or any of our emails.

11.8 A User understands and agrees that it is solely responsible for compliance with any and all laws, rules, and regulations that may apply to its use of the Website or the Services.

Clause 12 Links to other Websites

12.1 The Website may contain links or portals to other websites. We have no control over websites operated by third parties and the User agrees that we are not responsible for and will have no liability in connection with a User’s access to or use of any third-party website.

Clause 13 Limitation of Liability and Indemnity

13.1 The Website shall be used entirely at a User’s own risk.

13.2 We are not responsible for, and the User agrees that we will have no liability in relation to, the use of and conduct in connection with the Website, or any other person’s use of or conduct in connection with the Website, in any circumstance.

13.3 We cannot guarantee or warrant that any file downloaded from the Website or delivered to you via email will be free of infection or virus, worms, trojan horses or other code that has contaminating or destructive qualities. A User is responsible for implementing appropriate processes, systems, and procedures to protect itself from this type of issue.

13.4 A User agrees to indemnify, defend, and hold harmless Chris&Alley from and against any and all losses, damages, liabilities, and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by Chris&Alley in connection with any claim arising out of any breach by the User of these Terms or claims arising from the use of products purchased from Chris&Alley. This includes, but is not limited to, any side effects or medical reactions to products.

13.5 Chris&Alley is not liable for:

  • 13.5.1 Any health issues, injuries, or medical conditions resulting directly or indirectly from the use of products sold on the Website, except to the extent that such liability cannot be lawfully excluded.
  • 13.5.2 Any unauthorized or improper use of the products, including deviating from the intended or recommended use as stated in the product description.

13.6 To the extent that our liability cannot be excluded by law, our maximum liability, whether in contract, equity, statute, or delict (including negligence), to a User will be limited to the minimum amount imposed by such law.

13.7 Notwithstanding anything to the contrary in these terms, in no circumstances will we be liable for any indirect, punitive or consequential loss or damages, loss of income, profits, goodwill, data, contracts, use of money, or any loss or damages arising from or in any way connected to the interruption of the Services of any type, whether in delict, contract, or otherwise.

Clause 14 Copyright

14.1 Chris&Alley and the contents of the Website are the property of Chris&Alley, unless specified otherwise, and are protected by South African and international copyright laws. Furthermore, the compilation (meaning the collection, arrangement, and assembly) of all content on the Website and/or the Services is our property, unless credit is attributed to the author thereof, and is, likewise, protected by South African and international copyright laws.

14.2 Except as stated in the Terms, none of the contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, except as permitted by the fair use privilege under the South African copyright laws or without our prior written permission, which should such consent be provided, we reserve our right to withdraw such consent at any stage, in our sole and absolute discretion.

14.3 Users are expressly prohibited from “mirroring” any content contained on the Website on any other server unless our prior written permission is obtained, which should such consent be provided, we reserve our right to withdraw such consent at any stage, in our sole and absolute discretion.

14.4 The User is granted a limited, revocable, and non-exclusive right to create a hyperlink to the Website, so long as the link does not portray us, our affiliates, Goods, or Services in a false, misleading, derogatory, or otherwise offensive manner. A User may not use our logo or other proprietary graphic or trademark as part of the link without our permission or the permission of our affiliates or content suppliers.

14.5 All trademarks and copyrights, together with any other intellectual property rights, in and to any of the content of the Website, where not evidently that of third parties, are the exclusive property of Chris&Alley.

Clause 15 Intellectual Property

15.1 A User undertakes not to attempt to decipher, decompile, disassemble, or reverse engineer any of the software or code comprising or in any way making up a part of the Website, including any algorithm used by us.

15.2 We own or are licensed to use all intellectual property on the Website. A User may not use any of our intellectual property for any purpose other than as may be required to use the Website for its intended purpose.

Clause 16 Breach

16.1 If either Party commits a breach of the Terms and fails to remedy such breach within 7 (seven) days of receipt of written notice requiring the breach to be remedied, then the Party giving notice shall be entitled, at its option, either to cancel the Terms and claim damages or alternatively to claim specific performance of all the defaulting Party’s obligations, together with damages, if any, whether or not such obligations have fallen due for performance.

Clause 17 Arbitration

17.1 Any dispute which arises between the Parties in respect of the Terms shall require the Parties to use their best endeavors to resolve the dispute informally within 7 (seven) days of the dispute having been raised in writing.

17.2 If either Party provides written notification to the other that such attempt has failed, then each Party shall attempt to agree upon the appointment of a suitably qualified mediator, within 10 (ten) days of such dispute being referred.

17.3 If agreement is not reached as to the appointment of such mediator within 10 (ten) days after either Party has in writing called for the appointment of a mediator, or where an appointment has been agreed upon and such mediator is not able to mediate a resolution of such dispute within 30 (thirty) days after such appointment, then any Party may give written notice to the other Parties referring the dispute to arbitration in accordance with the rules of the Arbitration Foundation of South Africa (“AFSA”) by an arbitrator or arbitrators appointed by AFSA.

17.4 Either Party may demand that a dispute be referred to arbitration by giving written notice to that effect to the other Party. This clause shall not preclude either Party from obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the decision of the arbitrator.

17.5 The arbitration shall be held:

  • 17.5.1 at/in Gauteng or another venue agreed by the parties in writing;
  • 17.5.2 in English; and
  • 17.5.3 immediately and with a view to its being completed within 21 (twenty-one) days after it is demanded.

17.5.4 The Parties irrevocably agree that the decision in arbitration proceedings:

  • 17.5.4.1 shall be final and binding upon them;
  • 17.5.4.2 shall be carried into effect; and
  • 17.5.4.3 may be made an order of any court of competent jurisdiction.

Clause 18 Assignment and Novation

18.1 We may assign or novate any of our rights or obligations under these Terms without a User’s consent. A User may not assign or novate any of his/her rights.

Clause 19 Force Majeure

19.1 The failure of either Party to fulfill any of their obligations under these Terms shall not be considered to be a breach of, or default provided such inability arises from an event of Force Majeure, and that either of the Parties who may be affected by such an event has taken all reasonable precautions, due care and reasonable alternative measures in order to meet these Terms, and has informed the other as soon as possible about the occurrence of such an event.

19.2 During the subsistence of Force Majeure, the performance of both Parties under these Terms shall be suspended, on condition that either of them may elect to cancel any Services should the event of Force Majeure continues for more than 14 (fourteen) days by giving written notice to the other.

Clause 20 General

20.1 To the extent permitted by law, these Terms shall be governed by and be construed in accordance with South African law, and any dispute arising out of these Terms shall be submitted to the competent South African courts having the requisite jurisdiction to hear the matter.

20.2 Subject to the dispute resolution provisions above, to the extent necessary and/or possible, you consent to the non-exclusive jurisdiction of the High Court in Gauteng or an alternative appropriate South African court seized with appropriate jurisdiction in all disputes arising out of the Terms, our Services, and/or related agreements incorporated by reference.

Clause 21 Severance

21.1 If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these Terms and the remaining terms will continue to apply. Failure by us to enforce any of the provisions set out in these Terms and/or any other agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms or of any agreement or any part thereof, or the right thereafter to enforce each and every provision.

Clause 22 Domicilium Citandi Et Executandi and Contact Information

22.1 The User and Chris&Alley choose as their respective domicilium citandi et executandi for the purpose of legal proceedings and for the purpose of giving or sending any notice provided for or necessary of these Terms, the following:

22.1.1 Ac2 Beauty Pty Ltd: Cnr Simon Vermooten & Lynwood Rd, Equestria, Pretoria, 0081. Email: marketing@Chris&Alley.

22.1.2 User: The address as provided when registering on the Website.

22.2 Both the User and Chris&Alley may change its domicilium to any other physical address or email address by written notice to the other to that effect. Such change of address will be effective 7 (Seven) days after receipt of notice of change of domicilium.

22.3 All notices to be given in terms of these Terms will:

  • 22.3.1 be given in writing;
  • 22.3.2 be delivered or sent by email; and
  • 22.3.3 be presumed to have been received on the date of delivery.

Clause 23 Ongoing Promotions

23.1 Promotional Offers: From time to time, we may offer promotions on our website that may include discounts, gifts with purchase, or other promotional activity ("Promotional Offers"). Each Promotional Offer will be subject to specific terms and conditions which will be made available at the time of the promotion.

23.2 Eligibility and Automation: Participation in any Promotional Offer is subject to eligibility criteria as specified in the terms of each offer. Our website utilizes an automated discount engine that monitors and triggers promotions accordingly. If you qualify for a free gift or free delivery, this will be automatically displayed in your cart and the free gift will be added to your cart. If you do not see the expected promotion, it may be because you do not meet the criteria for qualification, or there may be a technical issue. Should you suspect a technical issue, please contact our support team, which is available 7 days a week via chat, WhatsApp, or telephone for assistance.

23.3 Availability: All Promotional Offers are available for a limited time only, subject to availability, and while supplies last. Promotions may be discontinued at any time without prior notice.

23.4 Promotion Visibility: Promotions are displayed through various means on our website including banners, text on product pages, and tags on various products within our collections page to identify products that are included in promotions.

23.5 Redemption: Promotions must be redeemed in accordance with the specific instructions provided at the time of the offer. Failure to use the promotion in accordance with these instructions may result in the forfeiture of the promotion.

23.6 Returns and Exchanges: Items purchased under a Promotional Offer may be subject to our standard return and exchange policy, unless otherwise noted in the specific promotional terms and conditions. In some cases, returns or exchanges of items purchased through promotions may not be permitted.

23.7 Compliance with Terms: By participating in any Promotional Offer, you agree to comply with all applicable terms and conditions associated with the offer. Non-compliance may result in cancellation of the offer, return of items purchased, and adjustment of your account.

23.8 Changes to the Promotion: We reserve the right to change the terms and conditions of any Promotional Offer at any time, without prior notice. This includes the right to withdraw or amend any promotional offer, terms, and conditions in our sole discretion.

23.9 Disclaimer: We do not guarantee the availability of any promotional items and will not be liable for any claims related to the unavailability of any promotional items. Promotions are subject to only the terms and conditions under which they are offered.

Clause 24 #AskMe Competition Terms and Conditions

24.1 Eligibility: This competition is open to residents of South Africa aged 18 and over. Employees of Chris&Alley, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the competition.

24.2 Agreement to Rules: By participating, the Contestant (“You”) agree to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Chris&Alley as final and binding as it relates to the content of this competition.

24.3 Competition Period: Entries will be accepted online starting on 2 July 2024 and ending on 10 July 2024. All online entries must be received by 10 July at midnight South Africa Standard Time. The winner will be announced on Chris&Alley’s Facebook and Instagram pages on 12 July 2024.

24.4 How to Enter: The competition must be entered by asking questions relating to hyperpigmentation and Mesoestetic products on various #AskMe social media posts on Chris&Alley’s Facebook and Instagram pages. The more questions a participant asks, the higher the chances will be of winning. Double points will be awarded for sharing the posts or tagging someone on the posts in question.

24.5 Prizes: The Winner of the competition (the “Winner”) will receive 1x Cosmelan Professional Treatment & Skin Prepping Kit worth R24 780. Actual/appraised value may differ at the time of prize award. The specifics of the prize shall be solely determined by Chris&Alley. No cash or other prize substitution shall be permitted. The prize is nontransferable. Any and all prize-related expenses, like travelling to Chris&Alley’s beauty salon to redeem the prize in question, shall be the sole responsibility of the Winner.

24.6 Winner Selection and Notification: The Winner will be selected by scoring all participants’ engagement on the #AskMe social media competition posts, under the supervision of Chris&Alley. The Winner will be notified via a social media message within 5 days following the selection of the Winner. Chris&Alley shall have no liability for the Winner’s failure to receive notices due to no internet access, spam, or other security settings, or for the Winner’s provision of incorrect or otherwise non-functioning contact information. If the Winner cannot be contacted, is ineligible, fails to claim the prize within 7 days from the time an award notification was sent, the prize may be forfeited and an alternate Winner selected.

24.7 Rights Granted by You: By entering this content (e.g., photo, video, text, etc.), You understand and agree that Chris&Alley, or anyone acting on behalf of Chris&Alley and Chris&Alley’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the competition, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes without any further compensation, notice, review, or consent.

24.8 Terms: Chris&Alley reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the competition should virus, bug, non-authorized human intervention, fraud, or other cause beyond Chris&Alley's control corrupt or affect the administration, security, fairness, or proper conduct of the competition. In such case, Chris&Alley may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Chris&Alley. Chris&Alley reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the competition or website or violates these Terms & Conditions.

24.9 Limitation of Liability: By entering, You agree to release and hold harmless Chris&Alley and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the competition and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.

24.10     Disputes: This competition is governed by the laws of South Africa without respect to conflict of law doctrines. As a condition of participating in this competition, the participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this competition, shall be resolved individually, without resort to any form of class action. Further, in any such dispute, under no circumstances shall the participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this competition). The participant further waives all rights to have damages multiplied or increased.

24.11     Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Chris&Alley website. To read the Privacy Policy, click here.

24.12     Sponsor: The Sponsor of the competition is Chris&Alley, The Grove Mall, Shop L51, Lynnwood Rd, Equestria, Pretoria, 0184, info@chrisalley.co.za.

24.13     Facebook: The competition hosted by Chris&Alley is in no way sponsored, endorsed, administered by, or associated with Facebook.

24.14     By participating in the competition, You, the Contestant, agree to a skin consultation, and to signing a consent form for a Cosmelan Professional Treatment prior to treatment, if you were to be selected as the Winner.

24.15     By participating in the competition, You, the Contestant, agree to follow the aftercare instructions communicated to you after your Cosmelan Professional Treatment, if you were to be selected as the Winner.

24.16     By participating in the competition, You, the Contestant, have affirmatively reviewed, accepted, and agreed to all of the Official Rules.

Clause 25 - Health and Safety Disclaimer

25.1 Users are responsible for reading and understanding the ingredient listing and warnings on all products before use. Each User must ensure that the products they purchase are suitable for their skin type and are safe for any health conditions they may have.

25.2 Chris&Alley advises all Users to perform a patch test on the skin for possible reactions before using any skincare product extensively.

25.3 By agreeing to these Terms and purchasing products, Users acknowledge that they are using those products at their own risk and that they are responsible for consulting with healthcare providers regarding the suitability of any products based on their personal health conditions.